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Cancellation Policy

  1. Green Oranges aims to always provide high-quality goods that are fault free and undamaged. On occasion, however, goods may need to be returned. Returns are governed by these Terms and Conditions.
  2. If you receive goods that do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 24 hours to arrange collection and return. Green Oranges is not responsible for paying shipment costs for postal deliveries. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded to your source of payment. Refunds and replacements will be issued upon our receipt of the returned goods.
  3. If any perishable goods you have purchased have faults when they are delivered to you, you should contact Green Oranges within 12 hours to arrange collection and return. Goods must be returned in their original condition with all packaging. Upon receipt of the returned goods, the price of the goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the goods. Under the Consumer Rights Act 2015, perishable goods are not entitled to the statutory 30-day right to reject. The time limit of such goods is limited in instances where the goods are perishable and is therefore determined by how long it is reasonable to have expected the goods to last, for example ‘use by date’. This example is not limited.
  4. If the goods are not perishable – this is a summary of your key legal rights for faulty goods. For detailed information please visit the Citizens Advice website or call 03454 04 05 06. 
  5. The Consumer Rights Act 2015 says goods must be as described fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
  • up to 30 days: if your goods are faulty, then you can get an immediate refund.
  • up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
  • up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.  
  1. If goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to Green Oranges within 24 hours and arrange collection and return. Upon receipt of the returned goods, the price of the goods, as paid by you, will be refunded to you.
  2. If the goods have been dispatched or delivered, but you have changed your mind, please give written notice of your wish to return the goods to Green Oranges within 2 working days of receipt. You will not be entitled to this cancellation period should the item be considered to be something that deteriorates quickly, has a limited expiration date or is frozen food. These non-refundable goods are defined under the term “perishable food and drink.” For health and hygiene reasons the following items sealed for protection reasons will be deemed as used if unwrapped: Personal grooming products e.g. hair accessories and styling products, shavers, waxing kits, electric toothbrushes etc, and will therefore be unable to be returned if not in their original unused condition. Cancellation will be accepted only upon customers’ written consent. We would request you to send the products back to our warehouse as soon as you can after the cancellation. The consumer has a duty of care for the products during the cancellation period. You are responsible for paying shipment costs if Goods are returned for this reason. Should you change your mind, goods that are not regarded as perishable and are not faulty should be returned in a re-saleable condition in their original packaging within the appropriate 5 working days.
  3. If you wish to return goods to Green Oranges for any of the above reasons, you must send written consent to [email protected] to make the appropriate arrangements.
  4. Green Oranges reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors that may be taken into account in the exercise of this discretion include, but are not limited to:
    1. Any use or enjoyment that you may have already had out of the goods;
    2. Any characteristics of the Goods which may cause them to deteriorate or expire rapidly, as stipulated above;
    3. Any discounts that may have formed part of the purchase price of the Goods reflect any lack of quality made known to the customer at the time of purchase.
    4. Such discretion to be exercised only within the confines of the law.
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